Social customer care at its best demonstrated by the Swiss railway service

I was looking for a positive social customer service case I’d like to insert in my workshop next Monday and did find one featuring…. myself.

Last Wednesday I forget 2 birthday cakes at Zurich Central. It was my birthday and I forgot them because I was answering to birthday wishes when the train arrived.

Continue reading “Social customer care at its best demonstrated by the Swiss railway service”

Zurich's Mystic Garden
Switzerland, Travel

Growning up by a mystic garden nearby Zurich (and don’t knowing it)

When I entered the Bruno Weber Park for the first time it reminded me Park Güell. Only, that I was few minutes walking distance away from the place where I grew up as kid: in Dietikon nearby Zurich, Switzerland. Continue reading “Growning up by a mystic garden nearby Zurich (and don’t knowing it)”

UBS Athletics

Attending the European Athletics in Zurich 2014 with the #SwissStarters

I attended the European Athletics Championship Zurich this morning. Thanks to UBS Athletics I received the opportunity to experience this major sport event at the Letzigrund Stadium in Zurich as a Very Important Fan (hu-huu). Continue reading “Attending the European Athletics in Zurich 2014 with the #SwissStarters”


Easy Family Walk through Zurich’s country side

The Säuliamt is in my view one of Zurich’s most beautiful rural outset. Officially known as the district of Affoltern, it’s a paradise for easy family walks through villages that maintained its rural charm and where you can admire wooden country houses, the so-called Rieglehuus. Continue reading “Easy Family Walk through Zurich’s country side”

WordCamp Switzerland

WordCamp Switzerland first highlight: the badge

Back in 2012, I organized a Blogger Conference in Italy, the Travel Blogger Elevator that turned out pretty successful. I remember all the hard work and struggles, particularly when it came to produced the event badge. For the first edition held in Rome it was a nightmare. We spent all day before event cutting out manually every single badge from a piece of paper… for the second edition, I ordered too many of this plastic holder and had to go through even more challenges. Just for a badge. Continue reading “WordCamp Switzerland first highlight: the badge”